1. Items purchased with an automatic discount at checkout (without using an applicable code) or those already on sale can only be returned for a store credit or exchange of equal value.
2. Final Sale items are non-returnable under any circumstances.
3. In case the requested exchange item is out of stock or you prefer an alternative product with a price difference, a store credit will automatically be issued unless otherwise specified in your returns form.
4. Discount codes are non-refundable and cannot be credited back to your account or applied to a new order or exchange.
5. Orders (excluding final sale) can be returned for an exchange or store credit within 30 days from the delivery date, provided they are unworn, unwashed, and in their original packaging. Please ensure that the product size label remains intact (note: swing tags are not included with our products). We advise inspecting your items before returning them, as we cannot accept damaged or soiled items.
6. Items returned beyond the 30-day period will automatically receive a store credit, with a $10 deduction. These items cannot be returned to you.

We are fully committed to upholding all obligations under consumer law. Your rights under this policy regarding your MANELLI product are additional to any rights you may have under consumer laws.

Embroidered, sample items, and final sale items are considered final sale and cannot be returned or exchanged. However, if there is an error with your embroidered order, please contact us at hello@manelli.us, and our customer service team will assist you accordingly. For more details, please refer to our terms and conditions for embroidery.

In the rare event that a final sale item is returned to us, a store credit for 10% of the purchase price will be issued. Unfortunately, we are unable to return the item to you.

We are fully committed to adhering to all obligations under consumer law. Your rights under this policy concerning your AIRMED product are supplementary to any rights you may have under consumer laws.

If your return was sent using a tracked service, we recommend checking your tracking number for the latest updates before contacting us.

Once your return reaches us, please allow 2-3 business days for our team to process your request.

For domestic returns, it may take up to 7 working days (excluding weekends & public holidays) for your returned item(s) to be delivered to us and processed by our returns team.

We will send you an email notification once your return has been processed, whether it's for an exchange or a refund.

For international returns, depending on the courier service used, it can take anywhere from 7 to 21 working days (excluding weekends & public holidays) for your returned item(s) to reach us and be processed by our returns team.

Again, we'll notify you by email once the return has been processed, whether it's for an exchange or a refund.

If your return is found to be damaged or dirty upon inspection, it will not be accepted, and no refund will be issued.
Our Returns Team will notify you by email and provide photo evidence.
Items in such condition will not be refunded and will be disposed of.
Please note that no exceptions can be made in this regard.

If your returned order arrives outside of the 30-day period, an automatic store credit will be issued, deducting $10. Please note that the items cannot be returned to you.
We are dedicated to fulfilling all responsibilities under consumer law. Any rights pertaining to your MANELLI product are supplementary to those granted under consumer laws.

A return to sender fee of $10 USD for American customers and $20 USD for International customers is deducted from the total of your store credit or refund for the following reasons:

• Rejected parcel at the time of delivery
• Parcel not collected from the local post office or parcel locker within 10 days
• Change of address or an incorrect address provided
• Addressee unknown or unable to verify ID
• Unable to access the property
• Multiple delivery attempts

If you wish to have the item resent, a resend shipping fee of $10 USD for American customers and $20 USD for International customers will be charged, and an invoice will be sent separately. Upon confirmation of payment, we will email you with your new tracking number.

While we strive to dispatch your order promptly, MANELLI cannot be held responsible for circumstances beyond our control, such as severe weather, service interruptions, or incorrect addresses provided at checkout. Please note that inaccuracies in addresses may incur an additional charge to the customer.

The shipping courier selected at checkout assumes responsibility for your delivery.

If you haven't received your item as expected and suspect it may be missing or stolen, we suggest the following actions:

• Check with other members of your household.
• Inspect other areas around the front of your property.
• Look for any notification cards, SMS, or emails indicating delivery to your local Post Office.

If you've added Protect My Order to your purchase and still cannot locate your package, please file a claim on this page. For further assistance, feel free to contact our support team here.

Other Scenarios

In instances where parcels are delivered to buildings with multiple units, and someone signs for the parcel (e.g., concierge, reception), it is considered successfully delivered. MANELLI assumes no responsibility for parcels not received in this scenario. To avoid such situations, we recommend using parcel collect, parcel lockers, or making alternative arrangements.

If you receive a faulty or incorrect item, please contact us immediately using this form and include photos of the faulty or incorrect item.

Our customer service support team will reach out to you via email to assist you in resolving the issue to the best of our ability.

Please refrain from returning any incorrect or damaged items until you have contacted us.

Returns

• Our return policy lasts 30 days. If 30 days have passed since your purchase, we cannot accept your return.
• To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
• A receipt or proof of purchase is required to process your return.
• We do not accept returns or exchanges for personalized or embroidered products.

Shipping

To return your product, please mail it to:

📍 Manelli
3007 Artesia Boulevard
90504 Torrance, California

• Customers are responsible for return shipping costs, which are non-refundable. If your return is approved, the cost of return shipping will be deducted from your refund.
• Depending on your location, the time it may take for an exchanged product to reach you may vary.
• We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Inspection and Refund Process

• Once we receive your return, our team will inspect it to ensure compliance with our return policy.
• If the return is approved, a refund will be processed within 7-10 business days to the original payment method.
• If the return is not approved (e.g., due to being a personalized item or not meeting the return conditions), we will notify you and return the item to you.

If you have any questions or need further assistance, please contact our customer service team.

Thank you for shopping with Manelli.

Here are the steps to lodge a return:

1️⃣ Include your order number

Please make sure to include your 7-digit order number (not your Afterpay number). You can find this number in your order confirmation email.

2️⃣ If you can't print the returns form

If you’re unable to print the returns form, you may include a handwritten note with all the required information as outlined in the form — or simply enclose the packing slip that came with your order.

3️⃣ International returns

For customers outside the U.S., you’ll need to arrange your own courier service to send the items back to us. Make sure to include the returns form inside the package.

4️⃣ Shipping your return

Ship the item back to us using the carrier of your choice. Be sure to include the completed returns form so our team can process your request accurately.

5️⃣ Return address

Please send your return to:

Manelli

3007–3009 Artesia Boulevard

Torrance, CA 90504

United States

6️⃣ Keep your tracking number

Retain your tracking number and shipping receipt for your records.

7️⃣ Processing time

Please allow 2–3 business days from the date we receive your return to process it. We will notify you via email once your return has been reviewed.

8️⃣ Missing returns form

If no returns form is included, a store credit will be issued by default.

In cases where returned items are from a competitor or mistakenly shipped to ECHT, our Returns Team will reach out to you via email and request a shipping label.

Alternatively, if you possess a Return Label from the retailer you initially purchased from, you can simply email it to us, and we'll arrange to post it out from MANELLI. However, once your parcel is in the possession of American Post or your chosen carrier, ECHT cannot be held responsible if the parcel is lost in transit.